Processing, Shipping, & Delivery
When Will My Order Be Delivered?
Europe - 5 to 7 business days.
Outside Europe - 10 to 15 business days.
After you placed your order, it will be transferred to "Processing". This processing time means we will begin packaging and scheduling delivery for your order. This can take 1 day to complete or it has to be a custom order then it takes about 6 weeks to finish the art piece. But it depends on how busy my schedule is.
After the "Processing" phase is completed, your order will be ready for shipment. We will send you the tracking number through email that you used when placing your order.
Please keep track of which email you used when creating your order, this is the only place you can access your order information.
We do not ship on weekends.
How Do You Ship Your Packages?
The Shipping Companies We Use
We use the shipping services Postnl, DHL and UPS to ship orders.
We can ship worldwide but mainly to North America, Europe, and Oceania. We provide worldwide shipping with order tracking so the customer can follow their package everywhere it goes.
I Made a Mistake On My Order, What can I do?
Email us as soon as possible. If you applied the wrong shipping address to your order, you will need to contact us immediately with your proper address.
If your order has been shipped out already, we apologize. There is nothing we can do until the package has been delivered or sent back to us.
You can try calling your local postal service and with your tracking number that was emailed to try and get them to re-route the package. Since we ship from overseas you will need to wait until the package has entered your country before being able to re-route the shipment.
Contact us at
Support@artbystijn.com
Order Tracking
Where Is My Tracking Number?
All order updates, including tracking, will be sent to the email used to create your order.
If you cannot find the email sent to you with your tracking number, please email us and we will be happy to provide you with the information needed.
How Do I Track My Order?
The easiest way to track your order is to go directly to your email used to create your order. Enter your order number and email to see tracking updates.
My Tracking Isn't Working, Why?
Tracking takes
Europe - 5 to 7 business days (Not Weekends) to initially update.
Outside Europe - 10 to 15 business days (Not Weekends) to initially update.
Sometimes orders can become delayed for various reasons. Random checks through customs, weather, postage strikes. Please note that tracking will be updated once your package gets scanned again once it moves to its next storage distribution center on its pathway to you. If your package is delayed due to external shipping companies, there is no way for us to speed this process up for you.
Cancelling, Refunds, & Returns
How Do I Cancel My Order?
Once your package has been shipped we cannot and will not refund your order until it has been returned to us.
You will need to email us within 24 hours of placing your order with the subject line saying "CANCEL". This will allow our customer service team to sort the emails every morning by that term to quickly let our shipping team know to cancel the order. Again, this needs to be done as quickly as possible. This is not a guarantee though, once your package has been paid for and shipped by us we will not process a refund until the package has been returned to our studio.
My Package Came Damaged, What Do I Do?
Email us a photo or video of the damaged or defective product. We will either refund you or have the package resent.
At ArtByStijn we try our best to package our products as best as possible, although sometimes, during transit, they may get damaged. If this does happen you will need to email our support team with photo/video evidence of the damage or defection of the product.
We cannot provide refunds after 60 days of placing an order. This is not by choice, but because credit card companies will not allow us. Our apologies for the inconvenience.
How Do I Return My Package?
If you're eligible, contact our support email for our return address.
If your product meets our criteria of either being damaged from delivery or it came defective, please let us know with photo or video evidence. Then we will provide you with a return address.
Privacy Policy
Why Is ArtByStijn A Trusted Website?
We at ArtbByStijn follow the industry's best practices and make sure our store follows the current laws.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.